Services List

Services Overview

We provides out of warranty repair services for all brands and technology of tapes drives, autoloaders and libraries. The expertise of our technicians extends beyond what is listed.

Brands includes :

ADIC, ATL, Compaq, Exabyte, Fujitsu, HP, IBM, M4 Data, McData, Overland Data, Qualstar, Quantum, Seagate, Sony, Sun etc.

Key Features :

- Free evaluation using our latest diagnostic tools and test
- Fast, free, firm quote within 48 hrs of receiving your tape drive
- Guaranteed satisfaction - no repair, no charge
- No hidden and surprise fees added on later
- After repairs are made, each tape drive is extensively tested to assure that only the highest quality products are returned to you.
- 3 months warranty on not just the repairs we make for you, but the entire tape drive itself, applicable to desktop model only
- Request for extended warranty with a minimum fee
- Request for 1 to 1 repair exchange, subject to availability
- Request for loan unit, subject to availability

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Tape Drives Maintenance Service

ASCare Maintenance Services offer a comprehensive range of enhanced on-site service and support options for all ranges of single drives, autoloaders, and tape library systems. Enjoy the peace of mind with our services which protect your systems from the negative impact of extended downtime

Bronze - On-site 5 x 9 x ND services

ASCare field engineers respond on-site during the next business day, five days a week, nine hours a day, excluding public holidays.

Silver - On-site 5 x 9 x 4 services

ASCare field engineers respond on-site within four hours during the same business day, five days a week, nine hours a day, excluding public holidays.

Gold - On-site 7 x 24 x 4 services

ASCare field engineers respond on-site within four hours any day of the week.

You gain these benefits with ASCare Maintenance Services :

Avoid costly tape drive repair bills
Avoid lengthy down times while your drive is being repaired
Avoid tape drive rental bills
Avoid extra complications and hassle.
Avoid data loss risk

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